Refund Policy

Last updated 22 August 2026

We would rather refund you than have you pay for something you are not using.

Subscriptions

If Whispifys is not what you expected, write to us within 14 days of a subscription payment and we will refund it in full, provided you have used fewer than 10% of that period's AI credits. Beyond that, or beyond 14 days, we can refund the unused portion at our discretion.

You can cancel at any time from the billing page. Cancelling stops the next payment and leaves you access until the end of the period you have already paid for. We do not automatically refund partial months.

Credit top-ups

Unused top-up credits can be refunded within 14 days of purchase. Credits that have already been spent cannot be refunded — the AI cost has been incurred on your behalf and cannot be recovered.

When something goes wrong

If a summary or answer fails, the credits for it are returned to your balance automatically. If that does not happen, tell us and we will correct it.

If the service is unavailable for an extended period, or a charge looks wrong to you, write to us. We would rather sort it out directly than have you raise a dispute with your bank.

How to request a refund

Email support@whispifys.com from the address on your account, saying what you would like refunded and why. We aim to reply within three working days.

Payments are processed by Polar as merchant of record, so refunds are issued through them and return to your original payment method. They may take a few working days to appear.

The free plan

Every plan starts free with monthly AI credits, and you can connect your own AI assistant at no cost on any plan. Please try it before you pay for it.